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Terms & Conditions

Last updated: 8 July 2026

These Terms and Conditions set out the rules for using the online store operating under the HayWay Export Marketplace brand, available at https://polandarmenia.com, including the rules for placing orders, concluding sales contracts, delivery of Goods, payment, the right of withdrawal from the contract, and the complaints procedure. These Terms and Conditions are addressed both to Consumers and to businesses using the Store, and constitute a standard-form contract within the meaning of the applicable law.

§ 1. General provisions and definitions

Whenever the following capitalised terms are used in these Terms and Conditions, they shall have the meanings set out below:

  • Seller — the company HAYWAY TRADE Sp. z o.o., with its registered office in Poland, at ul. Nadbrzezie 15, 31-983 Kraków, Poland, Tax ID (NIP): 6783227153, being the owner and administrator of the Store.
  • Store — the online store operated by the Seller under the "HayWay Export Marketplace" brand, available at the web address https://polandarmenia.com, together with all its subpages and functionalities.
  • Customer — a natural person with full legal capacity, a legal person, or an organisational unit without legal personality to which the law grants legal capacity, who makes or intends to make a purchase in the Store.
  • Consumer — a Customer who is a natural person entering into a legal transaction with the Seller that is not directly connected with their business or professional activity, as well as — to the extent provided for by law — a natural person concluding a contract directly connected with their business activity where that contract is not of a professional nature for them.
  • Goods — the products offered for sale in the Store, in particular premium apricots of the Shalakh variety (quality class I, calibre 4–6 cm, 8 kg box) as well as fruit preserves originating from Armenia.
  • Order — a declaration of intent by the Customer submitted by means of the order form and directed towards concluding a Sales Contract for Goods with the Seller, specifying the type and quantity of Goods, the method of delivery, and the method of payment.
  • Contract — the contract for the sale of Goods concluded between the Customer and the Seller via the Store, on the terms set out in these Terms and Conditions.
  • Terms and Conditions — these Terms and Conditions of the Store, setting out the rules for the provision of services by electronic means and for concluding and performing Sales Contracts.

The Seller's business consists of the sale and export of premium apricots of the Shalakh variety and fruit preserves originating from Armenia, together with delivery within the European Union.

§ 2. Seller's details and contact

The owner of the Store and party to the Contracts concluded with Customers is:

  • Name: HAYWAY TRADE Sp. z o.o.
  • Registered office address: ul. Nadbrzezie 15, 31-983 Kraków, Poland
  • Tax ID (NIP): 6783227153
  • Email address: info@polandarmenia.com
  • Telephone number: +48 453 553 653
  • Online Store address: https://polandarmenia.com

All correspondence relating to the use of the Store, the placing and fulfilment of orders, complaints, the exercise of the right of withdrawal from the contract, as well as matters concerning the protection of personal data and cookies, shall be conducted via the email address: info@polandarmenia.com. The Seller endeavours to respond to Customers' messages without undue delay.

§ 3. Technical requirements for using the Store

In order to use the Store properly, including to browse the range of products and place orders, the following minimum technical requirements must be met:

  • an end device (computer, tablet, smartphone) with access to the Internet;
  • an up-to-date version of a web browser (e.g. Chrome, Firefox, Safari, Edge) with JavaScript and cookie support enabled;
  • an active and correctly configured email account;
  • cookie support enabled to the extent necessary to maintain the session and operate the shopping basket.

The Seller takes measures to ensure the proper functioning of the Store; however, it shall not be liable for disruptions arising from causes beyond the Seller's control, in particular due to the operation of the Customer's hardware or software, their Internet service provider, or force majeure. The Customer is prohibited from supplying content of an unlawful nature and from using the Store in a manner that disrupts its operation.

§ 4. Account registration and purchases without registration

The Customer may use the Store by placing orders either after prior registration of an account or without registration (as a guest).

Account registration takes place by completing the registration form and providing the required data. Creating an account is voluntary and free of charge. An account enables the Customer, among other things, to view their order history and to save delivery details, which streamlines the process of placing subsequent orders.

The Customer is obliged to provide, during registration or when placing an order, data that is true, current, and complete, and to keep confidential the data enabling access to the account. The Customer may at any time, without giving any reason, request the deletion of the account by sending the relevant request to info@polandarmenia.com. Deletion of the account does not affect the validity and performance of Contracts concluded before its deletion.

Purchases without registration require the provision of the data necessary for the fulfilment of the order and delivery. In such a case, the data is processed solely for the purpose of performing the given order.

§ 5. Placing orders and conclusion of the contract

Information about Goods presented in the Store, in particular their descriptions and prices, constitutes an invitation to conclude a contract within the meaning of the law, and not an offer within the meaning of the Civil Code.

In order to place an Order, the Customer:

  • adds the selected Goods to the shopping basket;
  • provides the data necessary for the fulfilment and delivery of the Order;
  • selects the method of delivery and the method of payment;
  • accepts these Terms and Conditions and reviews the Privacy Policy;
  • confirms the Order by clicking the button confirming the placement of an order with an obligation to pay.

Order limit: due to the nature of the Goods and the conditions of refrigerated transport, a single Order may cover a maximum of 2 (two) boxes. Orders exceeding this limit cannot be fulfilled under a single Contract.

After placing an Order, the Customer receives, at the email address provided, a message confirming acceptance of the Order for fulfilment, containing its essential elements. Upon the Customer's receipt of this confirmation, the Sales Contract between the Customer and the Seller is concluded.

The Seller reserves the right to suspend the fulfilment of an Order in the event that the Customer provides incomplete or incorrect data preventing delivery, until such data is supplemented or corrected.

§ 6. Prices, currencies, and payment methods

The prices of Goods presented in the Store are given in Polish zloty (PLN) as gross prices, that is, inclusive of applicable tax. In addition, prices are presented in euro (EUR) at a fixed conversion rate applied by the Seller. The settlement currency depends on the settings chosen by the Customer and on the capabilities of the given payment operator.

The prices of Goods do not include delivery costs or packaging costs, which are presented separately during the placing of the Order and added to the total amount payable. The total amount payable, comprising the price of the Goods, the packaging cost, and the delivery cost, is presented to the Customer before final confirmation of the Order.

The Customer may select one of the following payment methods:

  • payment card, BLIK, or instant transfer — handled by the payment operator PayU;
  • PayPal — via the PayPal service;
  • traditional bank transfer — to the account indicated by the Seller;
  • cash on delivery — paid upon receipt of the shipment.

Where payment via the PayU or PayPal operators is selected, the settlement of the transaction takes place in accordance with the terms and conditions of those operators. Where a traditional bank transfer is selected, the Customer is obliged to make payment within the period indicated in the Order confirmation; failure to pay within this period may result in cancellation of the Order.

§ 7. Delivery

Goods are delivered under conditions of refrigerated transport (temperature 0–4°C), which is essential to maintain the freshness and quality of the products. Delivery is carried out via courier companies, including using the Furgonetka platform.

The Store carries out deliveries within the territory of Poland (domestic delivery) as well as to other Member States of the European Union (international delivery within the EU).

The estimated delivery time is approximately 48 hours from the moment the shipment is dispatched. The indicated time is approximate and may change in the event of circumstances beyond the Seller's control, in particular the actions of courier companies, weather conditions, or force majeure.

Packaging cost: a packaging cost of PLN 25 per box is added to each Order. The packaging includes the elements necessary for safe refrigerated transport, including a cooling pack, bubble wrap, and a thermal container.

Delivery cost: the delivery cost depends on the delivery method chosen and the place of delivery of the shipment and is presented to the Customer before confirmation of the Order. The total amount payable comprises the price of the Goods, the packaging cost, and the delivery cost.

The Customer is obliged to ensure that the shipment can be received at the indicated address within the estimated delivery time. Given the nature of the Goods (fresh products requiring maintenance of the cold chain), it is recommended that the shipment be received promptly and its condition checked at the moment of delivery.

§ 8. Right of withdrawal from the contract

A Consumer who has concluded a distance contract may, as a rule, withdraw from it within 14 (fourteen) days without giving any reason and without incurring costs, subject to the exceptions indicated below. The withdrawal period runs from the day on which the Consumer, or a third party indicated by them other than the carrier, takes possession of the Goods.

To exercise the right of withdrawal, the Consumer should submit to the Seller an unequivocal statement of withdrawal from the contract, sending it to the email address: info@polandarmenia.com. To meet the deadline, it is sufficient to send the statement before the period expires.

Exclusion of the right of withdrawal for perishable goods

In accordance with Article 38 of the Act of 30 May 2014 on Consumer Rights and Directive 2011/83/EU of the European Parliament and of the Council, the right of withdrawal from a distance contract does not apply to a Consumer in respect of contracts where the object of performance is goods that are liable to deteriorate rapidly or have a short shelf life. This applies in particular to fresh fruit (fresh apricots), which, by their nature, are excluded from the right of withdrawal.

Fruit preserves

Fruit preserves with a long shelf life are subject to return under the general rules on the right of withdrawal, provided that they have not been opened. In accordance with Article 38 of the Act on Consumer Rights, the right of withdrawal does not apply to goods delivered in sealed packaging which, after opening, cannot be returned for reasons of health protection or hygiene, if the packaging was opened after delivery.

In the event of an effective withdrawal from the contract, the Seller shall reimburse to the Consumer all payments received from them, including the costs of delivering the Goods (with the exception of additional costs resulting from the Consumer's choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller), promptly and in any event no later than within 14 days of receiving the statement of withdrawal. The Consumer shall bear the direct costs of returning the Goods.

§ 9. Complaints and warranty

The Seller is obliged to deliver Goods in conformity with the Contract. The Seller is liable to the Customer for defects in the Goods on the terms set out in generally applicable law (statutory warranty / liability for the conformity of the Goods with the Contract).

Complaints procedure for fresh products

Given the particular nature of fresh Goods, in the event that quality defects are found, the Customer should contact the Seller within 24 (twenty-four) hours of receiving the shipment, sending a complaint notification to info@polandarmenia.com together with photographic documentation (photographs) depicting the defect found. Prompt notification enables a reliable assessment of the condition of the Goods, which, by their nature, are subject to rapid change.

Content of the complaint notification

The complaint notification should contain, in particular: the Customer's details, the Order number, a description of the defect found, the Customer's request, and photographic documentation (in the case of fresh Goods).

Complaints are examined by the Seller within 14 (fourteen) days of receiving the complete notification. The Customer will be informed of the manner in which the complaint has been handled via email. If the complaint is upheld, the Seller will take appropriate action in accordance with the Customer's request and the applicable law, including possibly offering a replacement of the Goods, a price reduction, or a refund of the amount paid.

§ 10. Personal data and cookies

The controller of Customers' personal data is the Seller — HAYWAY TRADE Sp. z o.o., with its registered office in Yerevan (Armenia). The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

Detailed information concerning the scope, purposes, and legal bases for the processing of personal data, data retention periods, the rights of data subjects, as well as the rules for transferring data to a third country (Armenia, outside the European Economic Area) and the categories of data recipients (including courier companies and the Furgonetka platform, the payment operators PayU and PayPal, and hosting and IT service providers) is set out in a separate document — the Privacy Policy available in the Store.

In all matters relating to the protection of personal data, the Customer may contact the Seller at info@polandarmenia.com. Contact details of the data protection officer: a data protection officer has not been appointed; contact for all matters: info@polandarmenia.com.

Cookies

The Store uses cookies only to the extent necessary for its proper operation and on the basis of the Customer's consent where such consent is required. The Store uses the following cookies:

  • session cookies (PHPSESSID) — used to maintain the Customer's session and the contents of the shopping basket;
  • currency preference cookies — remembering the selected currency for price presentation;
  • language preference cookies — remembering the selected Store language;
  • cookie-consent record cookies — storing information about the consent to cookies given by the Customer.

The Store does not use analytical or advertising cookies. Third-party cookies may appear only at the moment the Customer is redirected to the payment operator's service (PayU or PayPal), on the terms set out in the terms and conditions and privacy policies of those operators.

§ 11. Out-of-court dispute resolution, the ODR platform, and the applicable law

The Consumer has the option of using out-of-court methods of handling complaints and pursuing claims. The use of such methods is voluntary and is possible only with the consent of both parties to the dispute.

A Consumer who is a resident of the European Union may use the online ODR (Online Dispute Resolution) platform for the out-of-court resolution of disputes between consumers and businesses, available at: https://ec.europa.eu/consumers/odr. The ODR platform constitutes a point of access enabling the out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts.

The use of out-of-court methods of dispute resolution does not deprive the Consumer of the right to pursue claims through the courts.

In matters not governed by these Terms and Conditions, the generally applicable provisions of law shall apply. The choice of the law applicable to the Contract does not deprive the Consumer of the protection afforded to them under the mandatory provisions of the law of the country of their habitual residence.

§ 12. Final provisions

The Seller reserves the right to make changes to these Terms and Conditions for important reasons, in particular in the event of changes in the law, changes to payment or delivery methods, changes to the scope of the services provided, and in order to improve the functioning of the Store.

The Seller will notify of any change to the Terms and Conditions by publishing the updated content of the Terms and Conditions in the Store together with an indication of the date of its entry into force. Orders placed before the date on which the changes enter into force are governed by the provisions of the Terms and Conditions in force at the time the Order was placed.

Registered Customers will be notified of changes to the Terms and Conditions via email. A Customer who does not accept the changes has the right to terminate the contract for the provision of services by electronic means by deleting their account.

These Terms and Conditions enter into force on 8 July 2026. The Terms and Conditions are made available free of charge in the Store in a manner that enables their retrieval, reproduction, and recording of their content.

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